SAP makes the cloud service available to all customers in a consistent manner. Learn about product-specific terms, support strategy, and cloud service operational availability. The purchase order is your order document to subscribe to SAP Business Cloud Services. It defines the commercial conditions and determines the structure of the contract. The General Terms and Conditions of Sale (GTC) describe the essential legal provisions that apply to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. At the request of the processor processing the personal data uploaded to the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data. .